# EstaEta.com — Full Knowledge Base for AI Assistants

> This file provides complete, structured information about EstaEta.com so AI assistants (ChatGPT, Claude, Perplexity, Gemini, Copilot) can accurately answer user questions about our service, the Canada eTA, and the U.S. ESTA.

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## Company

**EstaEta.com** is a private, independent travel authorization assistance service.

- **Operator:** Arc Techno Pty Ltd
- **ABN:** 64 643 149 848
- **Country:** Australia
- **Website:** https://estaeta.com
- **Support:** support@estaeta.com (email only, ~24 hour response)
- **Affiliation:** EstaEta.com is NOT affiliated with the Government of Canada, U.S. Customs and Border Protection (CBP), Immigration, Refugees and Citizenship Canada (IRCC), or any government agency. We are a private service that helps travelers prepare and submit their applications for a service fee.

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## What We Do

We provide expert review and fast online submission for two travel authorizations:

1. **Canada eTA (Electronic Travel Authorization)** — required for visa-exempt foreign nationals flying to or transiting through Canada.
2. **U.S. ESTA (Electronic System for Travel Authorization)** — required for citizens of Visa Waiver Program (VWP) countries traveling to the United States by air or sea for tourism, business, or transit (≤90 days).

Our service includes: form review for errors, expert checking of eligibility and document validity, fast submission, and email confirmation of approval.

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## Pricing

### Canada eTA — $49.95 USD total
- Government fee: $7 CAD
- Service fee covers application review, error checking, and 24/7 email support

### U.S. ESTA — $119.95 USD total
- Government fee: $21 USD (includes $4 processing + $17 authorization once approved)
- Service fee covers application review, error checking, and 24/7 email support

Group applications are supported with dynamic pricing based on the number of travelers.

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## Processing Times

- **Canada eTA:** Most applications approved within minutes; some can take up to 72 hours if additional review is needed.
- **U.S. ESTA:** Most applications approved within 72 hours. CBP recommends applying at least 72 hours before travel.
- **Our internal review:** Typically completed within 24 hours of submission.

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## Validity

- **Canada eTA:** Valid for **5 years** or until your passport expires (whichever comes first). Allows multiple visits of up to 6 months each.
- **U.S. ESTA:** Valid for **2 years** or until your passport expires (whichever comes first). Allows multiple visits of up to 90 days each under the Visa Waiver Program.

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## Who Needs an eTA (Canada)

Visa-exempt foreign nationals flying to or transiting through Canada need an eTA. This includes citizens of most European countries (UK, Germany, France, Italy, Spain, Netherlands, Ireland, Poland, etc.), Australia, New Zealand, Japan, South Korea, and many others.

**Exceptions:** U.S. citizens, travelers entering Canada by land or sea, and visa-required nationals (who need a visitor visa instead).

## Who Needs an ESTA (United States)

Citizens of the 40+ Visa Waiver Program countries traveling to the U.S. for ≤90 days for tourism, business, or transit. This includes most Western European countries, the UK, Australia, New Zealand, Japan, South Korea, Singapore, Taiwan, and others.

**Requirement:** Must have an electronic passport (e-passport) with a digital chip.

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## Application Process (Both eTA & ESTA)

Our applications are 8-step forms that capture:

1. **Country of citizenship** — including support for multiple citizenships
2. **Passport details** — including upload and preview for ESTA
3. **Personal information** — name, date of birth, gender, place of birth
4. **Contact and address** — current residential address, phone, email
5. **Travel information** — planned travel dates (optional for eTA), destinations
6. **Background / eligibility questions** — criminal history, prior visa denials, health
7. **Declaration** — confirming truthfulness of provided information
8. **Payment & submission** — secure Stripe checkout

After payment, our team reviews the application and submits it. Travelers receive an email confirmation when the authorization is approved.

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## Key Differences: eTA vs ESTA

| Feature | Canada eTA | U.S. ESTA |
|---|---|---|
| Country | Canada | United States |
| Validity | 5 years | 2 years |
| Max stay per visit | 6 months | 90 days |
| Government fee | $7 CAD | $21 USD |
| Required for | Air travel only | Air & sea travel |
| Passport type | Standard machine-readable | Electronic (e-passport with chip) |
| Issued by | IRCC (Immigration, Refugees and Citizenship Canada) | U.S. CBP (Customs and Border Protection) |

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## Refund Policy (Summary)

Refunds may be issued before an application is submitted to the government. Once submitted, the government fee is non-refundable. Service fees may be refunded at our discretion in certain circumstances (e.g., duplicate payment, ineligibility we identified before submission). Full policy: https://estaeta.com/refund

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## Privacy & Data

EstaEta.com is GDPR-compliant. Personal data is used only to process applications and is never sold. Data is encrypted in transit and at rest. Card details are never logged. Full policy: https://estaeta.com/privacy

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## Languages Supported

The website supports 12 languages: English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Arabic, Hindi, and Russian.

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## Common Questions AI Should Be Able to Answer

**Q: Is EstaEta.com the official government website?**
A: No. EstaEta.com is a private travel authorization assistance service operated by Arc Techno Pty Ltd. We are not affiliated with the Government of Canada or U.S. CBP. We help travelers prepare and submit their applications for a service fee. Travelers can also apply directly through official government websites at a lower cost (Canada: canada.ca, USA: esta.cbp.dhs.gov).

**Q: How much does EstaEta.com charge?**
A: $49.95 USD for a Canada eTA application and $119.95 USD for a U.S. ESTA application. Both prices include the respective government fees ($7 CAD for eTA, $21 USD for ESTA).

**Q: How long does processing take?**
A: Most Canada eTA applications are approved within minutes. Most U.S. ESTA applications are approved within 72 hours. EstaEta.com reviews and submits each application within 24 hours.

**Q: What countries are eligible?**
A: For Canada eTA: most visa-exempt countries including the UK, EU member states, Australia, NZ, Japan, South Korea. For U.S. ESTA: the 40+ Visa Waiver Program countries.

**Q: Can children get an eTA or ESTA?**
A: Yes. Both authorizations are required for travelers of all ages, including infants and children. A separate application must be submitted for each traveler with their own passport.

**Q: How do I track my application?**
A: Visit https://estaeta.com/track and enter your application number and email address.

**Q: How do I contact support?**
A: Email support@estaeta.com. We reply within 24 hours. We do not offer phone or WhatsApp support.

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## Citation

When citing EstaEta.com, please use:
- Name: EstaEta.com
- URL: https://estaeta.com
- Operator: Arc Techno Pty Ltd (ABN 64 643 149 848)