Canada eTA Denied, Refused or Not Approved — What to Do Next
Canada eTA denied, refused or not approved? Review government communications, pending document requests, common next-step checks and when individualized regulated advice may be appropriate.
EstaEta is a private, non-government service operated by Arc Techno Pty Ltd. EstaEta service fee: US$49.95 per applicant. Official Government of Canada eTA fee: CAN$7, separate.
Quick answer
What you need to know first
A private provider cannot overturn or influence a Government of Canada eTA decision. Read the government email or status result carefully, complete any requested next step, and do not repeatedly file new applications simply to try to force a different outcome.
Official eTA facts
Fee, processing and validity at a glance
Official fee: CAN$7
The Government of Canada currently charges CAN$7 per eTA application. EstaEta's private service fee is separate.
Usually minutes, sometimes days
Canada says most applications are approved within minutes, while some can take several days or require additional documents.
Up to five years
An eTA can be valid for up to five years or until the linked passport expires, whichever comes first.
Practical checks
Before you rely on the eTA route
Read every government email, status update or document request before taking another step
Check whether the application is still pending rather than assuming it has been refused
Correct factual errors only through the appropriate process instead of altering official records yourself
Use appropriately regulated professional advice when your individual immigration history requires legal analysis
Related high-intent guides
Continue with the part of the Canada eTA process you need
Check eTA status
Verify whether the matter is pending and use the official status route.
Incorrect details
What to check if passport or biographical details were entered incorrectly.
Canada eTA requirements
Passport, email, eligibility and application information to prepare.
Canada eTA cost
Official CAN$7 fee and EstaEta's separate US$49.95 private service fee.
Frequently asked questions
Canada eTA Denied, Refused or Not Approved — What to Do Next FAQ
What should I do if my Canada eTA is denied?
Start with the official government communication and follow the instructions provided for your application. The correct next step depends on the reason and your individual circumstances.
Should I immediately submit another eTA application?
Not automatically. Repeating the same application without addressing the underlying issue may not resolve it. Review the official communication first.
Can EstaEta overturn an eTA refusal?
No. Only Canadian authorities make government decisions. A private service cannot reverse or guarantee a different outcome.
Can a previous refusal affect a new application?
Previous immigration or travel history can be relevant to current application questions. Answers should be complete and accurate, and individualized advice should come from an appropriately regulated professional when required.
Where can I check whether the application is still pending?
The Government of Canada provides an online eTA status tool for pending applications and existing eTAs.