Support
Help with your EstaEta Canada eTA service
Choose the route that matches your issue. For security, never send full payment-card numbers, passwords or unnecessary passport documents by ordinary email.
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Application, tracking, refunds and service questions
Refunds & billing
Review the earned-fee refund rules before requesting a cancellation or refund.
Refund policyCommon questions
Read answers about fees, eligibility information, professional roles, timing and privacy.
Canada eTA FAQEmail EstaEta support
Use the email connected with your order whenever possible. Include the applicant name, application or order reference if available, and a concise description of what you need.
support@estaeta.comFor duplicate-charge questions, include the transaction date and amount only. Never email a full card number, security code, password or online-banking credential.
Operator
Arc Techno Pty Ltd
ABN 64 643 149 848 · ACN 643 149 848
47 Hill Road
Wentworth Point NSW 2127
Australia